Website Privacy Policy

This policy explains what information All Hours Home Healthcare, LLC ("All Hours", "we", "us") collects when you visit www.allhourshomehealth.com or contact us through it, and how we use it.

If you are a patient, the health information we keep about your care is protected by HIPAA and described in our Notice of Privacy Practices. This website policy does not replace that Notice.

Information you give us

When you send a care request or contact form, we collect what you type: your name, phone number, email address, ZIP code, the type of care you're asking about, and your message. The form is sent to our secure care-coordination system and to our staff by email so a care coordinator can call you back.

Please don't include medical details in the website form. Tell us only what we need to call you back. We'll talk through care needs by phone. Physicians and pharmacies should send referrals and protected health information through our referral form, fax or usual secure channels, not the website form.

If you email us or call us, we receive the information you choose to share.

Information collected automatically

• Google Analytics. We use Google Analytics to understand how people use the site: pages visited, how you arrived (for example, from a search engine or an AI assistant), the device and browser you use, your approximate location (city or region), and whether you clicked a phone number, referral or careers link. Google Analytics uses cookies. It does not tell us who you are.
• Microsoft Clarity. We use Microsoft Clarity to see how pages are used, such as where people click and scroll, so we can make the site easier to use. Clarity is set to mask what you type into forms, so it does not record your form entries.
• Server logs. Our web host keeps standard logs (IP address, browser type, pages requested and time) to keep the site running and secure.

The ZIP code search on our pages runs in your browser to show the office that serves your area. The ZIP you type there is not sent to us.

We do not use advertising pixels (such as the Meta/Facebook pixel) on this website, and we do not sell or rent your personal information.

How we use information

• To respond to you and arrange care you ask about.
• To run, secure and improve the website.
• To comply with the law and protect our rights.

Who we share it with

We share information only with service providers who help us run the website and respond to you (such as our web host, Google, Microsoft, our email provider and our care-coordination system), and when the law requires it. Google and Microsoft handle analytics data under their own privacy policies: Google, Microsoft.

Your choices

• You can block or delete cookies in your browser settings. The site still works without them.
• You can opt out of Google Analytics with Google's browser add-on.
• To ask what we have from a website form, or to have it corrected or deleted, contact us below. Information that has become part of a patient's care record is handled under our Notice of Privacy Practices.

Other websites

Our job application and referral pages (apply.allhourshomehealth.com and referral.allhourshomehealth.com) and our social media pages have their own terms and privacy information. The Worcester office is independently owned and operated, and is responsible for its own privacy practices.

Children

This website is meant for adults arranging care. We do not knowingly collect information from children under 13 through the website.

Security

The site uses encrypted (HTTPS) connections, and form submissions are sent over encrypted connections. No website is completely secure, so please call us for anything sensitive.

Changes to this policy

We may update this policy. The effective date at the top shows when it last changed.

Contact us

Questions about this policy or your information:

All Hours Home Healthcare, LLC
6 Essex Center Dr, Suite 107
Peabody, MA 01960
Email: info@allhourshomehealth.com
Phone: 877-406-4245 (24/7)